Support Team Lead

**Support Team Lead** at Wolt in Belgrade, Serbia **What you'll be doing** - Lead by example showing what being customer-obsessed really means - Analyze trends, find improvement opportunities, and translate insights into actions - Hire, mentor, and manage a team of support professionals - Collaborate across teams to ensure smooth operations - Implement AI tools and technologies to improve support processes **What they're looking for** - Proven leadership experience in customer support or customer experience - Strong analytical skills with ability to work with data - Experience in hiring, mentoring, and managing teams - Ability to work with AI tools and identify automation opportunities - Excellent communication and problem-solving skills - Experience collaborating across teams and with local markets **Details** - Location: Belgrade, Serbia - Type: Not specified - Salary: null