Support Team Lead
Wolt
Location: Almaty, Kazakhstan, Germany
Support Team Lead at Wolt in Almaty. **What you'll do** - Lead, motivate, and develop a high-performing support team - Own team performance, including KPIs, productivity, and service quality - Manage daily operational needs such as shift planning and scheduling - Collaborate with other teams to improve the support experience **What they're looking for** - Strong background in customer service and metrics (SAT/CSAT, SLA) - Proven experience leading a customer service or support team - Good working proficiency in Kazakh, Russian, and English - At least 1 year of experience at Wolt or as a Shift Lead **Details** - Location: Almaty, Kazakhstan - Type: N/A
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