SSC Support Team Lead-Remote
Wolt
Location: Timisoara, Romania
SSC Support Team Lead-Remote at Wolt in Timisoara, Romania. **What you'll do** - Lead by example and raise the bar for customer support standards. - Analyze incoming requests to identify patterns and drive improvements. - Develop strategies to improve customer experience and satisfaction. - Recruit, mentor, and manage the support team to meet SLAs. **What they're looking for** - Proven leadership experience in customer experience or insights. - Strong analytical skills and ability to optimize processes. - Passion for delivering exceptional service. - Ability to communicate effectively with different customer types. **Details** - Location: Timisoara, Romania - Type: Remote - Salary: Not specified
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