Sr. Specialist CX Intelligence

**Sr. Specialist CX Intelligence at Delivery Hero in Dubai, United Arab Emirates** **What you'll do** - Analyze customer feedback programs including NPS and resolution metrics - Conduct data deep dives across customer segments to identify actionable insights - Collaborate with cross-functional teams to identify root causes of negative experiences - Prepare customer experience insight decks for senior leadership **What they're looking for** - 3-5 years in customer insights, CX research, or analytics - Strong analytical skills with experience in Excel, SQL, Tableau - Ability to turn complex data into simple, actionable insights - Excellent communication and storytelling skills **Details** - Location: Dubai, United Arab Emirates - Type: Full-time - Salary: null