Senior Technical Product Manager - AI & Service Strategy

**Senior Technical Product Manager - AI & Service Strategy at Delivery Hero in Berlin, Germany** **What you'll do** - Drive AI transformation of Global IT Service Delivery domain across Europe and APAC - Build or oversee AI-powered tools that reduce friction for end users and the team - Define and own KPIs across the domain including ticket deflection and resolution rates - Introduce new AI capabilities to the team and stay current with relevant developments **What they're looking for** - 6+ years in technical product management, service management, or IT operations - Proven ability to embed AI into service delivery processes at scale - Experience with ITIL practices, change management, and data-driven decision making - Strong documentation skills and ability to maintain clear ownership structures **Details** - Location: Berlin, Germany - Type: Full-time - Salary: null