Senior Manager, Product Deployment

Delivery Hero

Location: Kuala Lumpur, My

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We are seeking a Senior Manager, Product Deployment to serve as the liaison between customers, vendors, and rider experience local business stakeholders and regional teams on one side, and product teams on the other side. You will be responsible for driving the strategy, consolidating business needs, building structured business cases, and ensuring the smooth execution of go-to-market (GTM) initiatives across multiple functions and geographies.  Discovery & Analysis Engage with local business stakeholders and regional teams to gather product feedback, identify pain points, and receive feature requests Consolidate and prioritize input to identify high-impact opportunities Translate operational challenges into structured business cases for the product team Drive adoption and effective utilization of product tools within the designated scope Driving Business Value  Partner with cross-functional stakeholders to build data-driven business cases Define clear problem statements, success metrics, and value assessments Present proposals to product leadership for consideration and prioritization Go-To-Market Orchestration Lead the cross-functional rollout of product initiatives across operations, finance, legal, pr, and marketing Coordinate timelines, resources, and communications to ensure readiness across all teams Develop and maintain deployment playbooks, FAQs, and training materials Stakeholder Management Act as the primary point of contact between the product and regional teams Maintain alignment across senior stakeholders through regular updates and checkpoints Track and report on rollout performance, adoption, and feedback Drive critical cross-functional alignments, proactively escalating blocking risks to leadership and de-escalating operational trade-offs Team Co-leadership & Coaching Support team leadership in guiding daily work, setting and executing priorities, and keeping the team on track Coach mid-level and junior specialists on stakeholder management, structured problem-solving, and communication style. 7+ years of experience in product operations, program management, or product-related roles in a multi-region or global company Strong analytical and business acumen; able to translate qualitative and quantitative insights into recommendations Strong ability to plan, coordinate, and execute product rollouts, managing dependencies and ensuring alignment with operational requirements Experience working with cross-functional teams, especially in fast-paced or matrixed environments Excellent communication and stakeholder management skills, proven track record of managing and influencing ( director +) -level stakeholders without direct authority. Experience in coaching or leading mid-level and junior specialists is a plus. Familiarity with tools like Jira, Confluence, Notion, and project management platforms (e.g. Asana) Nice to have Experience with internal operational excellence tools, CRM platforms, or implementing AI capabilities to improve workflow efficiency Strong understanding of user support processes, operational workflows, or customer experience structures within on-demand delivery or retail environments

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