Onboarding Manager
Fetch
Location: Remote, United States (Remote)
Our Opportunity: We’re seeking an organized, strategic, customer-focused Onboarding Manager to own the onboarding lifecycle for our multifamily real estate partners: Property Management Companies (PMCs), Real Estate Investment Trusts (REITs), regional operations leaders, and onsite community teams. You’ll lead onboarding from start to finish. That covers the post-sales handoff, account configuration, software integrations, onsite staff training, and early adoption across newly launched property portfolios. During rollout you’ll be the operational anchor, making sure each implementation meets technical, operational, and service-level agreement (SLA) standards. You’ll also keep Sales, Client Success, Field Operations, and Product aligned throughout, so every new portfolio sees value fast. The ideal candidate is an onboarding expert who has run complex, multi-stakeholder rollouts for enterprise clients and knows how to turn new customers into confident users. Strong technical implementation skills are a must, and experience in multifamily real estate is a plus. This is an individual contributor role with room to grow as the Onboarding function expands. You’ll improve client retention, shorten time-to-value, and speed up the handoff to Client Success, all while refining the process as you go. Along the way, you’ll help build the operational standards and processes that let Onboarding scale.
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