English-Speaking Support Associate (Full-time - Remote)

**English-Speaking Support Associate (Full-time - Remote) at Wolt** **What you'll do** - Handle customer, courier, and merchant inquiries through live chat, phone, and email - Resolve escalations and operational issues quickly - Support multiple Wolt markets and user types - Maintain high-quality customer experience - Follow internal processes and use multiple tools simultaneously **What they're looking for** - Excellent communication skills and patience - Persistence, kindness, and empathy - Great attention to detail and strong focus - Ability to handle complex tasks and stressful situations - Fluency in Serbian and English (C1) **Details** - Location: Remote; Serbia - Type: Full-time (40 hrs/week) - Salary: Not specified