Customer Care Team Leader
HelloFresh
Location: Manila, Manila, Philippines
**Customer Care Team Leader at HelloFresh in Manila, Philippines** **What you'll do** - Drive agent development and performance through regular coaching - Oversee daily queue coverage and workforce management - Perform core customer service tasks (20% of time) - Provide proactive updates to stakeholders **What they're looking for** - Deep proficiency in e-commerce CX platforms - Experience with AI tools while ensuring data privacy - Proactive and solution-oriented leadership approach - Ability to perform root-cause analysis **Details** - Location: Manila, Philippines - Type: Not specified - Salary: Not specified