Customer Care Specialist (German)

The Customer Care Specialist (German) at Rohlik Group in Prague will help customers via phone, email, and chat, handling complex situations. **What you'll do** - Communicate with customers through email, phone, and chat (inbound and outbound). - Resolve requests such as delivery changes, item modifications, and handle complaints. - Coordinate with couriers and other teams to solve problems fast and ensure timely deliveries. - Use authority to compensate complaints with credits and contribute to a positive team atmosphere. **What they're looking for** - Experience from customer service or customer-facing roles. - German is a must (advanced level); English OR Czech/Slovak is needed. - Strong communication skills, stress resilience, and ability to handle conflict situations calmly. - Willingness to work in shifts, including weekends. **Details** - Location: Prague, Czech Republic - Type: FullTime - Remote