Customer Advocate

Customer Advocate at Zipline in Reno, Nevada, USA **What you'll do** - Be a trusted advocate for Zipline customers across phone, email, chat, and SMS/text - Resolve issues with ownership and ensure the voice of the customer shapes what they build and how they operate - Reach out to customers who have stopped ordering to listen, uncover what is getting in the way, and turn insights into better experiences - Connect recurring concerns and opportunities to teams that can remove friction permanently **What they're looking for** - Strong communication skills and ability to build trust with customers - Problem-solving skills to address customer issues effectively - Ability to work in a fast-paced environment with evenings, weekends, and holidays as needed - Experience in customer service or advocacy roles **Details** - Location: Reno, Nevada, USA - Type: Full-time, on-site - Salary: Not specified