[HELLOCONNECT] Business Intelligence Analyst
HelloFresh
Location: Manila, Manila, Philippines
Business Intelligence Analyst at HelloConnect in Manila. **What you'll do** - Analyze large operational datasets to identify trends and support root cause identification. - Track and validate benefits realization across transformation initiatives. - Develop and maintain dashboards and automate reporting processes for stakeholders. - Ensure data accuracy, consistency, and integrity across reporting platforms. **What they're looking for** - Ability to analyze Customer Care KPIs (AHT, FCR, CSAT, SLA) and performance gaps. - Experience with dashboard tools like Power BI and reporting automation. - Skills in process mining, data support for Lean workshops, and identifying automation opportunities. - Strong focus on data governance and quality standards.
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